Privacy Policy

Last updated: April 13, 2026

Stokvane ("we", "us", "our") is operated by TyTred Services LLC, based in Kingston, Oklahoma. This Privacy Policy explains what information we collect from you, how we use it, and the choices you have.

Information We Collect

When you visit stokvane.com or place an order, we collect the following categories of information:

Information you provide directly

  • Name, email address, shipping and billing addresses
  • Phone number (if provided)
  • Payment information (processed and stored by our payment provider, not by us directly)
  • Messages you send to customer support

Information collected automatically when you use the site

  • IP address, browser type, operating system
  • Pages visited, time spent on site, referring site
  • Products viewed, added to cart, or purchased
  • Device identifiers and cookie data

Information received from third parties

  • Fraud detection signals from our payment processor
  • Delivery status information from shipping carriers

How We Use Your Information

  • To fulfill and ship your orders
  • To send order confirmations, shipping updates, and receipts
  • To respond to your customer support requests
  • To process returns and refunds
  • To detect and prevent fraud
  • To improve our website, product selection, and customer experience
  • To send marketing emails (only where you have opted in — you may unsubscribe at any time)
  • To comply with legal obligations (including tax reporting and lawful government requests)

Who We Share It With

We do not sell your personal information. We share data with third parties only where necessary to operate our business:

  • Shopify — hosts our storefront and stores customer data on our behalf
  • Payment processors (including Shopify Payments) — process your payment
  • Shipping carriers (USPS, UPS, FedEx) — deliver your packages
  • Google and Meta — for analytics and advertising measurement (you may opt out via your browser settings or their respective opt-out tools)
  • Legal compliance — where required by law, court order, or lawful government request

Cookies and Tracking Technologies

We use cookies and similar tracking technologies for the following purposes:

  • Keeping you logged in and preserving your cart across visits
  • Measuring site usage (Google Analytics)
  • Advertising measurement (Meta Pixel, Google Ads)
  • Fraud prevention

You may disable cookies in your browser settings. Disabling cookies may impair certain site features, including the checkout process.

Your Rights

Subject to your jurisdiction, you have the right to:

  • Access — request a copy of the personal data we hold about you
  • Correct — request that we correct inaccurate information
  • Delete — request deletion of your data (subject to legal retention requirements, including tax and fraud records)
  • Opt out of sale — we do not sell data, but you may formally confirm our opt-out status
  • Unsubscribe — cease receiving marketing emails at any time via the link in every email

To exercise any of these rights, email support@stokvane.com with the subject line "Privacy Request". We will respond within 30 days.

California Residents (CCPA)

California residents have additional rights under the California Consumer Privacy Act, including the right to know what personal information we collect and to request deletion of such information. The rights described above apply fully to California residents. Requests may be submitted via the email address above.

EU and UK Residents (GDPR)

If you are located in the European Union or the United Kingdom, we rely on the following legal bases to process your data:

  • Contract — to fulfill your order
  • Legitimate interest — to improve our service and to prevent fraud
  • Consent — for marketing emails and non-essential cookies

You have the right to lodge a complaint with your local data protection authority.

Data Retention

We retain order records for seven (7) years for tax and accounting purposes. We retain customer account data until you request deletion. We retain fraud prevention data for as long as reasonably necessary to prevent future fraud.

Data Security

We use industry-standard encryption (HTTPS / TLS) for all data in transit and rely on Shopify's PCI-compliant infrastructure for payment data. No system can be guaranteed as 100% secure; however, we take reasonable precautions.

Children

Stokvane is not directed at children under the age of 13, and we do not knowingly collect data from children under 13. If you believe a child has provided us with information, please contact us and we will promptly delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this policy will change whenever we do so. Material changes will be announced via email (to customers with an active account) or by notice on our website.

Contact Us

Email: support@stokvane.com
Mail: TyTred Services LLC, Kingston, Oklahoma

For privacy-specific requests, use the subject line "Privacy Request".